Description#
- Built NLP-driven chatbots for multiple use cases and deployment channels.
- Improved chatbot behavior by using historical and ongoing conversations for better real-world interactions.
- Developed data pipelines and storage layers to support future conversational model training.
- Created d3.js visualizations for grievance-system analytics and reporting.
- Worked with unstructured complaint data and built NLP classifiers for categorization.
- Explored geo-location and GTFS proof-of-concept work using Docker and web-based data tooling.